1. Introduction

At GardenPro Tools ("we," "us," or "our"), we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gardenpro-tools.com (the "Website"), including any other media form, media channel, mobile website, or mobile application related or connected to the Website.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your information. By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy and our Terms and Conditions. If you do not agree with our policies and practices, you should not use our Website.

2. Information We Collect

We may collect information about you in a variety of ways. The information we collect on the Website may include:

2.1 Personal Data

When you use our Website, we may collect personally identifiable information, such as your:

  • First and last name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (credit card details, billing address)

This information is primarily needed to maintain your account, process transactions, and for shipping purposes.

2.2 Derivative Data

Information our servers automatically collect when you access the Website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Website. If you use our mobile application, this information may also include your device name and type, operating system, phone number, country, and other similar information.

2.3 Financial Data

Financial information, such as data related to your payment method (e.g., credit card number, bank account details) that we collect when you purchase, order, exchange, return, or request information about our products or services. We store only very limited financial information, as all payment transactions are processed through secure payment processors.

2.4 Order and Transaction Data

Details about purchases or orders you've made through our Website, including products purchased, amounts paid, dates, and tracking information.

2.5 Cookie Data

We and our third-party partners may use cookies, web beacons, tracking pixels, and other tracking technologies to help customize the Website and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy section below.

3. How We Use Your Information

We may use the information we collect about you for various purposes, including to:

  • Process and fulfill your orders and manage your account
  • Provide and maintain our Website
  • Improve customer service and respond to your inquiries
  • Send order confirmations, updates, security alerts, and support messages
  • Process payments and prevent fraud
  • Send marketing and promotional communications if you have opted in to receive such communications
  • Monitor and analyze usage and trends to improve your experience with the Website
  • Develop and improve our products and services
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

4.1 By Law or to Protect Rights

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes, such as in response to a court order or subpoena (including in response to public authorities to meet national security or law enforcement requirements).

4.2 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4.3 Third-Party Service Providers

We may share your information with third-party service providers who perform services for us or on our behalf, including payment processing, order fulfillment, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.4 Marketing Communications

With your consent, we may share your information with third parties for marketing purposes, as permitted by law.

4.5 Interactions with Other Users

If you interact with other users of our Website, those users may see your name, profile photo, and descriptions of your activity.

4.6 Online Postings

When you post comments, contributions, or other content to the Website, your posts may be viewed by all users and may be publicly distributed outside the Website in perpetuity.

5. Cookie Policy

We use cookies and similar tracking technologies to track the activity on our Website and hold certain information.

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

We use the following types of cookies:

  • Essential Cookies: These cookies are necessary for the Website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.
  • Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
  • Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
  • Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.

6. Third-Party Websites

The Website may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Website, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Website. You should review the policies of such third parties and contact them directly to respond to your questions.

7. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information from unauthorized access, use, or disclosure. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

8. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

9. Your Privacy Rights

9.1 Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

  • Log into your account settings and update your user account
  • Contact us using the contact information provided below

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use, and/or comply with legal requirements.

9.2 Cookies and Similar Technologies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website.

9.3 Marketing Communications

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account.

10. California Privacy Rights

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Website, you have the right to request removal of unwanted data that you publicly post on the Website. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Website, but please be aware that the data may not be completely or comprehensively removed from our systems.

11. GDPR Data Protection Rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information.

You have the following data protection rights:

  • The right to access, update, or delete the information we have on you.
  • The right of rectification - the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object - the right to object to our processing of your Personal Information.
  • The right of restriction - the right to request that we restrict the processing of your personal information.
  • The right to data portability - the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
  • The right to withdraw consent - the right to withdraw your consent at any time where we relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority in the European Economic Area (EEA).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

13. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

GardenPro Tools
8-3-10 Miyazawa, Yoshida-cho, Nishi-ku
Nishinosono City, Mie Prefecture, 8018052
Japan

Phone: +6835523883
Email: [email protected]